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Richard Branson's leadership philosophy is people-first. 'Train people well enough so they can leave, treat them well enough so they don't want to. ' He believes that if you look after your staff, they will look after your customers. He is a master of delegation, stepping back to let others lead so he can focus on the big picture. Branson teaches that a leader should be a listener, a motivator, and a note-taker, always carrying a notebook to capture ideas.
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