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Richard Branson's leadership philosophy is people-first. 'Train people well enough so they can leave, treat them well enough so they don't want to. ' He believes that if you look after your staff, they will look after your customers. He is a master of delegation, stepping back to let others lead so he can focus on the big picture. Branson teaches that a leader should be a listener, a motivator, and a note-taker, always carrying a notebook to capture ideas.
"You cannot lead others if you cannot lead yourself and your own schedule through discipline."
"The way to become a great leader is to look for the best in people."
"Listen more than you talk. Nobody learned anything by hearing themselves speak."
"Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients."
"You shouldn't blindly accept a leader's advice. You've got to think for yourself."
"I delegate the distractions so that I can focus on the vision and the strategy."
"Delegation is one of the key skills any entrepreneur needs to master."
"You don't have to be a genius to be a successful entrepreneur; you just need to be a great delegator."
"The art of delegation is one of the key skills any entrepreneur must master."
"Respect is how to treat everyone, not just those you want to impress."
"The best way to build confidence is to surround yourself with people who believe in you."
"Delegation is key. You have to be able to step back from the day-to-day to see the bigger picture."
"Engage your emotions at work. Your instincts and emotions are there to help you."
"A company is simply a group of people. And as a leader of people, you have to be a great listener."
"Train people well enough so they can leave, treat them well enough so they don't want to."
"Right from the beginning, I have been a great believer in delegation. I find people who are better than me and let them get on with it."
"Every person has the potential to be a leader, they just need the confidence to step forward."
"Engagement is what it’s all about. If you can't engage your people, you can't build a business."
"I have always believed that the way you treat your employees is the way they will treat your customers."
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