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Richard Branson's leadership philosophy is people-first. 'Train people well enough so they can leave, treat them well enough so they don't want to. ' He believes that if you look after your staff, they will look after your customers. He is a master of delegation, stepping back to let others lead so he can focus on the big picture. Branson teaches that a leader should be a listener, a motivator, and a note-taker, always carrying a notebook to capture ideas.
"I delegate the distractions so that I can focus on the vision and the strategy."
"Delegation is key. You have to be able to step back from the day-to-day to see the bigger picture."
"Listen more than you talk. Nobody learned anything by hearing themselves speak."
"You shouldn't blindly accept a leader's advice. You've got to think for yourself."
"Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients."
"You cannot lead others if you cannot lead yourself and your own schedule through discipline."
"Respect is how to treat everyone, not just those you want to impress."
"The way to become a great leader is to look for the best in people."
"Engagement is what it’s all about. If you can't engage your people, you can't build a business."
"Delegation is one of the key skills any entrepreneur needs to master."
"I have always believed that the way you treat your employees is the way they will treat your customers."
"You don't have to be a genius to be a successful entrepreneur; you just need to be a great delegator."
"Engage your emotions at work. Your instincts and emotions are there to help you."
"A company is simply a group of people. And as a leader of people, you have to be a great listener."
"Right from the beginning, I have been a great believer in delegation. I find people who are better than me and let them get on with it."
"Train people well enough so they can leave, treat them well enough so they don't want to."
"Every person has the potential to be a leader, they just need the confidence to step forward."
"The art of delegation is one of the key skills any entrepreneur must master."
"The best way to build confidence is to surround yourself with people who believe in you."
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